SBI launches YONO 2.0, sets a new benchmark in India’s digital banking evolution

THEBUSINESSBYTES BUREAU

MUMBAI, DECEMBER 17, 2025

State Bank of India, the country’s largest lender, on Tuesday unveiled YONO 2.0, a reimagined and modernised version of its flagship digital banking platform, marking eight years of YONO’s transformative journey in India’s financial ecosystem. Designed to serve more than 50 crore customers, the upgraded platform significantly enhances SBI’s omnichannel capabilities by seamlessly integrating mobile and internet banking on a unified backend architecture with a common user interface.

With YONO 2.0, customers can now enjoy uninterrupted cross-platform continuity, reflecting SBI’s ambition to move beyond a standalone app and create a holistic digital banking ecosystem. The revamped platform focuses on delivering highly personalised, secure and intuitive experiences, reinforcing the bank’s leadership in technology-driven banking at scale.

Currently available in English and Hindi, YONO 2.0 is set to expand to 15 languages, underscoring SBI’s commitment to simplified and inclusive banking for all. The new version introduces streamlined KYC and Re-KYC processes, eliminating repetitive verifications across products and services and significantly reducing friction in customer onboarding and servicing.

In a notable step towards sustainable finance, the upgraded YONO platform also incorporates carbon footprint tracking with a Green Score, aligning digital banking innovation with SBI’s broader sustainability and green banking objectives.

Speaking on the launch, SBI Chairman C.S. Setty said the introduction of YONO 2.0 reflects the bank’s commitment to delivering intuitive, secure and future-ready digital banking experiences. He highlighted that the reimagined platform is designed to give customers greater control, convenience and clarity in managing their finances. With around 9.60 crore YONO users currently, SBI aims to double this number to 20 crore, leveraging technology to acquire customers at nearly one-tenth the cost of a physical branch while still delivering personalised experiences at scale.

With the launch of YONO 2.0, SBI has reaffirmed its position at the forefront of India’s digital banking transformation, combining innovation, security and trust to redefine customer engagement in the country’s rapidly evolving financial landscape.