TPCODL introduces ‘Missed Call Service’ for instant power outage updates and NPS complaint registration

THEBUSINESSBYTES BUREAU

BHUBANESWAR, MAY 29, 2025

In a significant step towards enhancing customer service and digital engagement, TP Central Odisha Distribution Limited (TPCODL), a joint venture between Tata Power and the Odisha Government, has launched a new Missed Call Service aimed at providing instant outage updates and streamlining the registration of No Power Supply (NPS) complaints.

The newly introduced service allows consumers to either receive real-time updates on power outages or register NPS complaints by simply giving a missed call to 97777 74841 from their registered mobile number. This initiative adds to TPCODL’s existing customer support infrastructure, which includes the round the clock helpline number 1912, giving customers greater flexibility and ease in accessing essential services.

With this digital-first solution, TPCODL continues to demonstrate its commitment to operational excellence and customer-centric innovation. The service underscores the company’s vision to create a smarter electricity distribution system that leverages technology for improved responsiveness and customer satisfaction.

Speaking on the launch, TPCODL CEO Arvind Singh said, “At TPCODL, our customers’ time and trust are of the utmost importance. By introducing this Missed Call Service, we are not only simplifying the way our consumers report power outages but also accelerating our response times. This initiative reflects our ongoing commitment to harnessing technology for a more reliable and responsive electricity distribution network.”

This initiative is expected to significantly ease the complaint registration process, particularly in rural and semi-urban areas, by eliminating the need for internet access or prolonged call wait times. It is part of TPCODL’s broader effort to improve service delivery and empower consumers with convenient, technology-enabled tools.