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BMW India launches contactless vehicle service initiative



German luxury carmaker BMW on Thursday said it has launched a contactless vehicle service initiative for its customers in India.

The BMW Contactless Service enables customers to book vehicle service, review service-related quotations, and make payments securely online, the company noted.

“At BMW, we strongly believe in leveraging new-age technologies to augment our brand’s customer-centric initiatives. We have successfully transformed our business processes across our dealer network and enabled a seamless way for our customers to avail and experience BMW vehicle service from the comfort of their homes,” BMW Group India President Vikram Pawah said.

BMW Contactless Services introduces customers a digital first way of end-to-end vehicle service without the need of visiting an authorised BMW workshop facility. It is designed to seamlessly take customers through the entire vehicle service virtually.

Customers can simply use BMW One App on their smartphone or get online via a tablet or personal computer to select the required type of service, choose a convenient date and time slot along with the nearest BMW workshop. BMW service personnel will reach the pick-up location, sanitise the vehicle and proceed for its service. Customers will receive detailed assessment of the condition of vehicle and additional service recommendation via the industry first BMW Smart Video update.

Customers can review the service requirement, quotation and approve the same instantly online.

Further secure online payments for services availed offers complete peace of mind. The serviced vehicle is fully sanitised and delivered as per the requested location.

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