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BoB offers ICCW facility using UPI on its ATMs


MUMBAI, JUNE 05, 2023

Bank of Baroda (BoB) on Monday announced the launch of Interoperable Card-less Cash Withdrawal (ICCW) facility using UPI on its ATMs. The first Public Sector Bank to launch this service, BoB customers as well as customers of other participating issuer banks that use BHIM UPI, bob World UPI or any other UPI application enabled for ICCW on their mobile phone can withdraw cash from a Bank of Baroda ATM without using their Debit Card.

Some of the major benefits of the ICCW facility are that skimming, cloning and other card-related frauds can be eliminated. It also generates a single use (signed) dynamic QR code for every transaction for risk mitigation. Further, customers need not carry multiple cards to withdraw cash from different accounts as ICCW allows cash withdrawals from multiple accounts linked to UPI. Customers whose KYC has been completed and who have not been issued a physical card as yet can avail of this service.

On selecting the option ‘UPI Cash Withdrawal’ at a Bank of Baroda ATM, the customer needs to enter the withdrawal amount, post which a QR code is displayed on the ATM screen. The customer will scan the QR code using a UPI app enabled for ICCW and then authorise the transaction with her/his UPI PIN on the mobile phone to withdraw the cash from the ATM. If multiple bank accounts are linked to a single UPI ID, ICCW functionality gives customers the option to select the account to be debited.

Customers can avail two transactions a day per account with a withdrawal limit of Rs. 5000 per transaction.

At the launch, Bank of Baroda Executive Director Joydeep Dutta Roy said, “We are delighted to launch Interoperable Cardless Cash Withdrawals (ICCW) – a service enabled across our 5,393 ATMs and designed to make cash withdrawals even more hassle-free and convenient for customers. Given the popularity of UPI and being interoperable across banks, ICCW has the potential to revolutionise how cash withdrawals are made by new generation customers.”

Speaking on the occasion, Bank of Baroda Chief Digital Officer Akhil Handa said, “As a digital-first bank, our aim is to be at the forefront of the digital revolution sweeping across the banking industry – elevating customer experience and convenience in the process. The new ICCW facility being offered by Bank of Baroda gives customers the freedom to withdraw money without the use of a physical card – a simple, convenient and secure way to withdraw cash.”

In May 2022, the Reserve Bank of India (RBI) has asked all banks to provide customers with the option of Interoperable Card-less Cash Withdrawal (ICCW) at their ATMs.

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