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TPCODL launches mobile customer care centre in Marshaghai



In an endeavour that aims at enhancing experience of rural electricity consumers in Marshaghai area, TP Central Odisha Distribution Ltd (TPCODL) today inaugurated its first mobile Customer Care Centre (CCC) at Marshaghai Tehsil in Kendrapada district.

Mahakalapada MLA Atanu Sabyasachi Nayak flagged off the mobile CCC in presence of senior officials of TPCODL.

The newly launched mobile CCC will serve to the rural customers living in interior villages who had to travel long distance to reach out to the nearest electricity office to register their issues and seek assistance. The customer care centre will offer service at their doorsteps. The two-counter mobile CCC will move to different villages on a pre-scheduled manner offering instant response to customer needs related to billing issues, payment related queries and other complaints. A highly trained team of officials is deployed to manage all services at the mobile CCC. Customers can also register requests for new connection, name and address change etc. here.

 “Our Customer Care Centres have provided a platform to all our consumers to reach out to us for all services related to electricity supply. Now taking a step forward, we have decided to reach out to the rural customers in the interior parts of Odisha. This attempt is to take our customer care centre service offerings to their place so they too benefit from all our service offerings.” said M. Shenbagam, Chief Executive Officer, TPCODL.

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