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TPCODL opens new Division Office, Customer Care Centre in Khordha



In its journey to enhance customer experience, Tata Power Central Odisha Distribution Ltd (TPCODL) inaugurated a new Division Office at Khordha recently. The office, set up to cater to issues of Khordha Electrical Division, also houses a Customer Care Centre dedicated to the consumers in and around Khordha. This is TPCODL’s 16th Customer Care Centre (CCC).

Tata Power Co. Ltd CEO & MD Praveer Sinha and TPCODL Chief Executive Officer M Shenbagam inaugurated the new office space in presence of senior officials of the Company and employees of Khordha Electrical Division.

The Customer Care Centre will be managed by a highly trained team of officials offering a wide range of customer services including new connection applications, bill payments, addressing to customers’ queries and complaints, TPCODL said in a statement. It will benefit around 1,80,000 consumers under Khordha Division.

 “We are extremely happy to inaugurate the new Division Office at Khordha. With this, we would like to reaffirm our commitment to provide reliable and quality power supply to the consumers under Khordha Electricity Division,” said Praveer Sinha.

Congratulating the team, CEO Shenbagam said, “Creating a better place to work for our people has been a focus from the inception of TPCODL; and I am delighted for our team at Khorda who will now have a well-equipped modern office. With our new Customer Care Centre we are committed to create a world-class experience for our customers at Khordha.”

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