THEBUSINESSBYTES BUREAU

NEW DELHI, JULY 14, 2026

India Post has kicked off FY 2026-27 with its strongest-ever first-quarter performance, posting a record revenue of ₹4,009 crore and registering a robust 22 per cent year-on-year growth, underscoring the success of its ongoing business transformation and modernization initiatives. The milestone was announced during the Department of Posts' Quarterly Business Review Meeting held at Vigyan Bhawan in New Delhi, chaired by Union Minister for Communications and DoNER, Jyotiraditya M. Scindia, in the presence of Minister of State for Communications Dr. Chandra Sekhar Pemmasani.

Reviewing the department's performance, Scindia said India Post has made a strong start towards its ambitious annual revenue target of ₹19,803 crore by achieving 81 per cent of its first-quarter target. He credited the record-breaking performance to the dedication of postal employees across the country and the government's vision of building a digitally empowered, customer-centric and future-ready postal network under Prime Minister Narendra Modi's leadership.

The growth was broad-based across all six business verticals, reflecting the expanding reach of India Post's services. Citizen Centric Services emerged as the fastest-growing segment with an impressive 86 per cent year-on-year growth, followed by Parcel services at 50 per cent, Mails at 42 per cent, International Relations & Global Business at 34 per cent, Postal Life Insurance and Rural Postal Life Insurance at 20 per cent, and the Post Office Savings Bank at 10 per cent.

Among the Postal Circles, Andhra Pradesh, Chhattisgarh and West Bengal topped the overall performance rankings. Several circles also exceeded their business targets in individual segments, with Bihar and Tamil Nadu leading the Parcel business, West Bengal and Uttar Pradesh excelling in Citizen Centric Services, Andhra Pradesh dominating Mail operations, Chhattisgarh, Andhra Pradesh and Jharkhand delivering standout performances in the Post Office Savings Bank segment, and Kerala and Rajasthan emerging as leaders in International Relations and Global Business.

Operational efficiency also witnessed remarkable improvement during the quarter. The number of Branch Post Offices reporting zero business transactions fell sharply by more than 92 per cent in Post Office Savings Bank services, 97 per cent in Postal Life Insurance and Rural Postal Life Insurance, and 99 per cent in Speed Post and Parcel operations compared with the same period last year. Scindia described the improvement as a reflection of stronger field-level business mobilisation and directed all Postal Circles to sustain the momentum through enhanced customer outreach and business development initiatives.

India Post also strengthened its financial position during the quarter. The department's Expenditure Coverage Ratio improved from 28 per cent to 32 per cent on a pension-inclusive basis and from 41 per cent to 47 per cent excluding pension, highlighting better operational efficiency and financial sustainability. Delhi, Telangana and Chhattisgarh were recognised for their significant improvements in financial performance.

While commending the strong start to the financial year, Scindia stressed the need for greater focus on expanding the Parcel, Mail and International Relations & Global Business segments. He called for stronger customer acquisition, deeper engagement with corporate clients, strategic partnerships and data-driven monthly performance reviews to ensure the department achieves its ambitious revenue targets for FY27.

Minister of State Dr. Chandra Sekhar Pemmasani attributed the record performance to regular reviews, disciplined monitoring and the commitment of postal employees nationwide. He said sustained execution, accountability and teamwork across all Postal Circles would be crucial in maintaining the growth momentum and accelerating India Post's transformation into a modern, efficient and customer-focused public service institution.