THEBUSINESSBYTES
BUREAU
NEW
DELHI, JULY 20, 2026
In a significant push towards India's Digital
India vision and the government's Ease of Living agenda, the National Highways
Authority of India (NHAI) has expanded the capabilities of its RajmargYatra
mobile application by launching two major digital services—an online Local Pass
system and the MargMitra Help Centre. The initiatives are designed to simplify
highway travel, reduce paperwork and provide commuters with faster,
technology-driven assistance.
The digital Local
Pass marks a major shift in the way eligible users access discounted toll
services. Instead of visiting toll plazas and submitting physical documents,
commuters can now complete the entire process through the RajmargYatra app in
just a few minutes. The service has been introduced initially at the
Mundka–Bakkarwala Toll Plaza on Delhi's Urban Extension Road-II (UER-II) and is
expected to be rolled out at additional toll plazas across the country in the
coming months.
Residents living
within a 20-kilometre radius of an eligible toll plaza can purchase the Local
Pass digitally, enabling unlimited travel through the respective toll plaza for
a month. The platform uses consent-based integration with government digital
platforms such as DigiLocker and VAHAN to automatically retrieve verified
information related to a commuter's address, vehicle details and linked FASTag.
Eligibility is further verified through GIS-based validation, eliminating
manual documentation while improving transparency, accuracy and user
convenience.
NHAI has also
introduced the digitally enabled MargMitra Help Centre, an intelligent
assistance platform integrated into the RajmargYatra app. Functioning as a
single-window interface, the service allows highway users to access
information, seek assistance and register grievances through a conversational interface.
Users can type or
speak their queries in any of the 22 Indian languages, making the platform
accessible to a wider audience. The Help Centre provides instant support on
FASTag recharge, KYC requirements, refund status, Annual and Local Pass services,
as well as other frequently asked questions. Complaints requiring official
intervention are automatically routed to the relevant department, while users
can track grievance status in real time and file appeals if they are
dissatisfied with the resolution.
The platform also
enables commuters to check FASTag blacklisting status, monitor pending
e-Notices and report road safety concerns such as stalled vehicles or
encroachments on National Highways.
The latest upgrades
build on the success of the RajmargYatra app, which has already facilitated the
sale of more than 80 lakh Annual Passes with real-time activation. By
integrating advanced digital technologies into highway operations, NHAI is
strengthening its citizen-centric approach, delivering seamless, transparent
and efficient services while transforming the digital experience for millions
of National Highway users across India.
