THEBUSINESSBYTES BUREAU

BHUBANESWAR, MARCH 23, 2026

Reinforcing Odisha’s growing stature as a national model in power distribution reforms, Tata Power-led distribution companies have secured top positions in the Consumer Service Ratings of Discoms (CSRD) Report for FY 2024–25 released by the Ministry of Power. All four utilities — TPCODL, TPSODL, TPWODL and TPNODL — have earned A ratings, highlighting their consistent excellence in delivering reliable and consumer-centric electricity services across the state.

The achievement underscores the transformative impact of the public-private partnership between Tata Power and the Government of Odisha, which has significantly strengthened the efficiency, reliability and responsiveness of power distribution services. Serving nearly one crore consumers, the DISCOMs have demonstrated sustained commitment to providing uninterrupted and quality electricity supply while enhancing consumer satisfaction.

According to the report, the utilities secured A and A+ ratings in crucial consumer-focused parameters such as fault rectification and grievance redressal, reflecting their proactive approach towards timely resolution of customer concerns. Notably, all four DISCOMs achieved A+ ratings in operational reliability, indicating significant improvements in network performance, reduced outages and enhanced service continuity across urban and rural areas.

The latest recognition builds upon earlier accolades this year, when two Tata Power-led Odisha DISCOMs secured A+ ratings in the Fourteenth Integrated Ratings and Rankings Report of Power Distribution Utilities for FY 2025 by the Ministry of Power, reaffirming their consistent performance across national benchmarking frameworks.

The fifth edition of the CSRD Report saw participation from 66 utilities across the country and serves as an important assessment tool enabling power distribution companies to identify performance gaps, adopt best practices and continuously improve service delivery standards. The strong performance of Odisha’s DISCOMs highlights the success of reforms focused on digitalisation, operational efficiency and customer engagement, contributing significantly to the state’s socio-economic development.

With continued focus on innovation, service reliability and consumer satisfaction, Tata Power-led DISCOMs are setting new benchmarks for the power sector nationwide, positioning Odisha as a leading example of effective power sector transformation in India.